Head of Service & After Sales

Place of work: Skawina

Join us and start working as part of a team that designs, builds and implements state-of-the-art production lines and testers for our customers around the world.

Your responsibilities will include:

Negotiating the terms and conditions of service contracts and after-sales services with customers at home and abroad
Development and coordination of joint service within the business group
Building a positive image of the company and maintaining long-term relations with customers
Development of the after-sales market and implementation of new solutions to increase competitiveness
Initiating and implementing changes and optimising processes to increase the profitability of the department
Supervision of the execution of service requests and contracts in accordance with the agreed terms and conditions
Management of the service portfolio and creation of modern solutions that provide a competitive advantage
Management and development of the service team in the company’s headquarters (Skawina, Ostrów Wielkopolski)
Adapting the team’s activities to the requirements of the dynamically developing market and the needs of customers
Regular reporting on the implementation of activities, projects and achieved objectives to C-level based on key performance indicators (KPIs)

Requirements:

Minimum of 5 years’ experience in a management position in an operational or related area, gained in a manufacturing, engineering or technical company.
Higher technical education (mechanical engineering/automation/robotics/project management or related)
Ability to initiate and implement changes, improvements and new processes in the organisation
Knowledge of mechanical engineering, production processes and assembly lines
Ability to build and develop interdisciplinary teams, ability to motivate employees and effectively manage human resources
Experience in negotiations and consistency in the implementation of activities in accordance with the company’s strategy
Ability to organise work based on processes and strive for continuous improvement of activities
Ability to build lasting relationships with customers, high awareness of customer needs and commitment to providing the highest level of service (customer obsession)
Fluency in spoken and written English
High level of personal culture, professionalism in business relations and ability to represent the company at a high level
Driving licence cat. B and willingness to travel on business – both nationally and internationally.
Knowledge of German would be an advantage

We offer:

Work in an innovative and fast-growing company with an established position in the industry
Stable employment based on a full-time contract of employment or B2B
Cooperation with an experienced and diverse team
Independence and responsibility for activities in your area
Opportunity to influence the development of the company through co-creation and initiation of innovative solutions
Participation in national and international projects, cooperation with customers in various markets
Learning new technologies and cooperating with the largest production concerns in the world
Necessary work tools: telephone, laptop, eventually a company car
Group life insurance
Benefit package (private medical care or MultiSport)
Co-financing of holidays
Co-financing of language training
Employee referral programme
Mentoring support and organised holidays for employees’ children

Please include the following clause in your CV: “I consent to the processing of the personal data I have provided in my application for the purposes necessary for the recruitment process by Nextomation Sp. z o.o., headquartered in Skawina, ul. Za Górą 23.”

Dane kontaktowe

Zespół HR
praca@teamtechnik.pl

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Head of Service & After Sales

Your responsibilities will include:

Requirements:

We offer:

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